FAQ

How do I pick the right skincare products for me?

I'd be happy to suggest products if you send me a message with your skin type, concerns, and products that have and haven't worked for you. You can also read through my Instagram as I post educational content every day about building a routine and the products I carry. Everyone's skin is different and getting a routine and products that work is a trial and error process, but absolutely worth it in the long run.

How does pick-up work?

Please see this page for more details on how to order for pick-up. Pick-up times are firm as I often make plans around my pick-up times, please do not be late.

Which areas do you do delivery?

We do delivery in 2 areas alternating weeks in the GTA and the delivery fee is $5.
Area 1: Downtown, East York, North York, Scarborough, Markham, Richmond Hill, Thornhill
Area 2: Downtown, North York, Etobicoke, and Mississauga, Markham, Richmond Hill, Thornhill
If you are in one of the two areas but it says delivery is not eligible, please DM us on Instagram to submit a manual order. If you are not in one of these areas, please select the shipping within Ontario option.

Are your products authentic?

Customer trust is extremely important to me and all products are sourced from vetted and reputable suppliers. The hundreds of customer proofs I've collected in my Instagram story highlights are a testament to this commitment.

Will you carry a certain product or line?

I select products based on my own research as well as consumer demand. While I can't guarantee all requests, I will definitely take suggestions. My belief is that skincare isn't based on brand or reputation, but the best ingredients and texture for your skin. I'd be happy to recommend products to try based on products you currently use.

Do you do refunds/exchanges?

Once a product is paid for, it unfortunately cannot be refunded. Refunds and exchanges are on a case-to-case basis for unopened products. 

While I fully understand the pain of skincare products not working, skincare is your mileage may vary and mark-ups would need to be much higher (like Sephora) to accommodate for the cost of refunds.